Hello, folks! We hope your summer was awesome, and here’s to a great fall for everyone.
To avoid getting scammed, remember that you can’t usually talk to representatives of Facebook, Google or Microsoft on the phone.
We’ve recently had a client who discovered that there was a fake Facebook account made with her image and a slightly misspelled name. She went and changed her password, but then listened to another friend of hers who told her to call Facebook and have them resolve this. She ended up googling “Facebook customer support” and called a number where they claimed her computer was badly infected and they’d need to charge $400 to fix it. She let them remote control her computer, but wised-up once they asked for that much money. The number she called was not Facebook—it was a scam.
Here’s the moral. You effectively can’t call Facebook, Google, or many other free services on the internet. If you need support, you can go to the company’s actual site and try to get help on the Web page (or call me), but don’t try to call the companies. And do not google for support numbers. This also goes for any IRS or banking/credit-card stuff too. If you get a notification you’re not sure about, go to the actual company’s website by typing it in. Don’t click on any links in an email to go to websites— they may be scams. Keep in mind that your bank, the IRS, and other financial institutions will NEVER ask you for your passwords.
As always, if you’ve got any problem at all with your technology-or just want to make sure everything is running smoothly for the new school year- give us a call or reply to this email. We’ll contact you to have a quick chat about what problems you’re having and what it will take to fix them. We offer free consultations, help with your digital security, help keeping up with your backups, and fast services for people with all sorts of tech issues. Shoot us a line by responding to this email, or giving us a call at 1-(855)-928-2483.