Our tuneups are legendary. We’ll go through our 42-point checklist and ensure that the best practices of computer security and usability are put in place. This will ensure safety and ease of use, but will also make it blazing fast. When we’re done, the computer will be how you always hoped it could be.
A good percentage of our clients operate in the machining and machine parts supply industries. They’re among our favorite clients to work for and they understand the value of finely-tuned processes and things working right the first time.
We’d like to partner with you
We provide quality IT services at a fraction of the cost of the larger players. Generally, we support you remotely, by using remote control software to connect in and solve whatever computer problem is plaguing you the moment you call. For nastier problems with hardware and networks, we offer onsite service through a partner network in every major city of the grand old US of A.
3 things that set us apart
We’re small, and thus we’re personal. You won’t get a big phone-tree runaround and 3-day response times. You’ll get honest, fast, and unusually good service.
We know where the best value is in computer tech. We won’t quote you ridiculous systems that you’ll ‘grow into’ twenty years from now. Our recommendations and services focus on high-value, lower-price options that are simple to use, effective, and don’t lock you into one provider.
Lastly, we at Watchdog Technology legitimately give a damn about our customers. It makes all the difference – try us and see.
PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY.
These terms govern the provision of any computer support services (“Services”) provided by Watchdog Technology, unless overridden by another of our contracts.
Watchdog Technology provides you with use of the Services subject to your compliance with these Terms. Watchdog Technology reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity and authorization necessary to legally bind yourself to these Terms.
- We need access to the relevant computer equipment of which you must be the owner
- Our quotes are non-binding estimates but we’ll make best effort to avoid going over them
- We may install or remove software and we may need your license keys, if applicable
- We’ll make a best effort to ensure your data is backed up and safe, but are not responsible in the event of its loss. If you’re concerned that your data is not backed up anywhere else, please let us know immediately and we’ll help you remedy that
- We won’t disclose your confidential information externally except for services you request or as required by law.
- Warranty: 30 day labor (7 days for virus removal), 1 year new hardware, 90 days refurb hardware, with some exclusions
- Unless we offer otherwise, payment is expected at the end of the service call. We’ll walk you through it – all you need is a credit card. Checks will be accepted from long-time clients
Authorization to Access your Computer
You acknowledge that by your use of the Services you are authorizing Watchdog Technology to access and control your computer for the purposes of computer diagnosis, service and repair.
In connection with delivering the services Watchdog Technology may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant Watchdog Technology the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.
Any verbal quote given by Watchdog Technology is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Any written quote will be provided by Watchdog Technology at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than listed in the written quote, no work will commence without explicit client approval.
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to Watchdog Technology. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the designated owner.
If equipment is left with Watchdog Technology and is not collected within 60 days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of Watchdog Technology. You agree to hold Watchdog Technology harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility. We will, of course, continue to attempt to contact you throughout that period of time.
For in-home or in-office services, you agree to provide full access to computer systems, systems, peripherals or software that are to be serviced and that power, network connectivity and a safe climate controlled work environment is provided along with full co-operation and access to enter your home or business to perform services. A person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives services will be denied and a cancellation charge equal to one hours work on-site will be assessed.
Watchdog Technology may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. Watchdog Technology may need to reinstall software that was included as part of your computer’s original configuration.
You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually 30 days) unless you purchase a license to continue using such Software.
Backup Services & Potential Data Loss
While Watchdog Technology will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing Watchdog Technology to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that Watchdog Technology and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, date or files. If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.
Watchdog Technology agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Watchdog Technology subject to confidentiality agreements or as required by law.
Watchdog Technology can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. Watchdog Technology will offer suggestions and advice on upgrades but is not liable for any compatibility issues.
Watchdog Technology offers the following warranty periods:
- 30 day warranty for labor – All work is covered by a labor only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), Watchdog Technology will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors
- We have a 7 day guarantee on our virus & malware removals. If within 7 days, you suspect you have an instance returning, please call us immediately. If after 7 days, you have a return infection, we will discuss with you what anti-virus product(s) you have and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchased through Watchdog Technology or any other brand purchased online or off the shelf.
- 1 year manufacturer’s warranty on new hardware – All hardware, software and/or equipment sold may be a third party product or service. Any repair work carried out may be protected by the original manufacturer warranty
- 3 month warranty on second-hand hardware
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.
If a warranty repair is found to be outside of the warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.
Whilst every effort is made to perform service within a few days, our work is subject to parts availability, so in rare cases, may be delayed.
Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.
This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.
Prices for Services are posted on our websites or available as a written quote, for project-type work. Non-binding estimates are available upon request.
All work must be paid in full upon completion of service, unless other terms are offered by Watchdog Technology. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.
Watchdog Technology shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Watchdog Technology be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Watchdog Technology has been advised of the possibility of damages or loss to persons or property. Watchdog Technology’s liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and Watchdog Technology agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Watchdog Technology’s option, additional attempts by Watchdog Technology to recover satisfactory data or refund of the amount paid by the client, unless otherwise offered by Watchdog Technology. This protects us, but in a realistic event, we will be reasonable and do what it takes to ensure you’re happy with our work. The parties acknowledge that the price of Watchdog Technology services would be much greater if Watchdog Technology undertook more extensive liability.
The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Watchdog Technology, and assumes any and all known risks of injury and property damage that may results.
Laws and Jurisdiction
These Service Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, excluding its conflict of law provisions. The client and Watchdog Technology agree to submit to the exclusive jurisdiction of the courts in Minneapolis, Minnesota. If any provision(s) of the Terms is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. The client and Watchdog Technology agree that any cause of action arising out of or related to this Service must commence within one year after the cause of action arose; otherwise, such cause of action is permanently barred.
We’re confident you’ll be happy with our service.