Hey! Thank you so much.
I’m pretty sure this machine is just possessed!
This time, with your suggestions, it finally decided to let me log in! Yay 🙂
I was able to do all the stuff I had sitting there waiting to be done. Love that new software you recommended!
Thank you again for everything! Will be sure to be in touch when we need your help again. Anytime anyone needs a computer problem fixed, I’ve been giving them your info!
it’s super reassuring to have someone who really knows how to either fix or work-around these problems!